Terms of Service

Last updated: Oct 2, 2023


Please read these terms and conditions carefully before using Our Service.


Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers Lithuania

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PalWallet UAB, Lithuania

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.

Website refers to Palwallet, accessible from and our platform

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


The platform makes it possible to convert fiat money to cryptocurrency and send it to a blockchain address.

By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts.


The customer may only have one Account with the Company and only if it is legal to do so in the Customer’s country of residence. All the other accounts except the initially created and verified one - are considered duplicates and cannot be verified and used.

By opening an Account the Customer represents and warrants to the Company that the opening of an Account does not violate any laws or regulations applicable to the Customer.

The customer’s Account is denominated in a currency of the Customer’s choice, as selected by the Customer from the available currencies.

To use the Account, Customer must first register the Account, by providing Customer’s information on the Platform. As part of the registration process Customer will need to accept this Agreement and Customer must have legal capacity to accept the same.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.



If You wish to create an Account, You may be asked to supply certain information relevant to You including, without limitation,

•            Date of birth

•            Passport or National ID card

•            Name

•            Surname

•            Address and proof of it

•            Video authentication during selfie authorization

•            Email

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) acceptable by the Platform in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Customer must ensure that the information recorded in the Account, as provided by the Customer to the Company during the registration process or at any time thereafter, is always accurate, truthful, and up-to-date and Customer shall notify Customer promptly, but not later than within two weeks, of any changes to such information. As per The Company’s AML (Anti Money Laundering) / CFT (Combating the Financing of Terrorism) obligations and internal procedures, The Company may ask the Customer at any time to confirm the accuracy of the Customer’s information or to provide documents or other evidence.

It is strictly forbidden to use Customer’s Account for any illegal purposes, including, but not limited to, fraud and Money Laundering. The Company will report any suspicious activity to the appropriate law enforcement agency. Customer is prohibited from using Customer’s Account in an attempt to abuse, exploit or circumvent any restrictions imposed by the Company.

If the Client’s turnover at the Company account is over EUR 15,000.00, the Company asks to provide the Client’s source of funds.


We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

•            You exceed the limit without verifying your account.

•            Your cryptocurrency wallet address does not pass through our transaction monitoring system

•            Your cryptocurrency wallet address does not comply with our anti-money laundering policy.

•            You don’t have a sufficient amount to pay for your order on your bank card.

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.



The Company reserves the right to revise its prices at any time before accepting an Order.

*Commission fee

•      Our commission fee comes to 5% of the transaction amount .

•      Palwallet does not charge any fee when you receive cryptocurrency from another blockchain address.

•      Palwallet doesn’t charge anything for registration. 

Note: Other fees may be applied by the liquidity provider or the cardholder's bank.


•            Minimum payment amount is 100 EUR or equivalent.

The limits for verified Customers are the following:

•            Maximum transaction amount of 3000 EUR

•            The daily limit per account 15 000 EUR

Important note 1: The daily limit is counted not as a calendar day, from 00:00 till 23:59, but as 24 hours since purchasing.

Important note 2: Daily limits include all fees.

Important note 3: Currency limits are equivalent to the amount in EUR.


Payment can be made through payment methods, such as bank transfers with Visa and MasterCard (virtual, prepaid, debit, and credit cards).

It is forbidden to use another person's bank card.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for it.


E-mail messages sent to the Customer after each transaction inform the Customer about the completed transaction.

We deliver the order as quickly as possible, but it all depends on the speed of operation of the cryptocurrency network.

The order is processed as soon as the payment is received, and the Customer gets cryptocurrency almost instantly as well. Everything from ordering to processing takes between a few minutes to a few hours. That timeline includes additional security checks conducted.

As soon as the order is processed and arrives in the Customer’s wallet, he/she will be notified. It is also possible to track the delivery in blockchain monitor by the link.

Note: Depending on the country you’re transacting from or the local transaction policies in your state, you might have to wait a bit longer than you expected to receive your cryptocurrency.

PalWallet is not responsible for delays or failures in the handling of operations arising as a consequence of any problems in the telecommunications, computer, and other systems; block or closure of the accounts, freezing or holding of funds, denial of service; change of political regimes, civil strike; and actions of third parties, which are beyond the control of the Platform.

The Order is considered to be completed when: (i) PalWallet makes a transfer of the required cryptocurrency amount to the cryptocurrency wallet of the Customer

According to the policy on the return of digitally delivered goods, the return of the transferred funds is not possible after the Order is completed.


The refund is provided only in exceptional cases, after carefully analyzing the situation.

The process of fund recovery is difficult and unguaranteed because of how digital currencies work. The Customer should double-check his/her wallet address before finalizing the transaction and should keep the wallet’s details secure at all times to prevent unsolicited access to his/her wallet and funds.

In case a person who is not a verified “user” made an unauthorized transaction to PalWallet with your account and there’s citable evidence, we’ll send the refund back to the original financial source.

Customers also have the right to get a refund if they are unable to provide the requested additional verification documents within the stipulated period.

Notwithstanding the above, PalWallet reserves the right to cancel the order without any refund, or decline any refund request, if it suspects that the Customer has or is engaged in, or has in any way been involved in, fraudulent or illegal activity.

To apply for a refund, you should notify PalWallet by emailing [email protected] 


The Customer, when using Company services, has no right to:

•    fail to observe the Agreement, valid legislation, and other legal acts, including but not limited to, legal acts related to anti-money laundering and combating terrorist financing

•            provide false, misleading, or incorrect information to PalWallet

•            refuse to provide information reasonably requested by PalWallet

•            transfer and/or receive money acquired in an illegal manner

•            refuse to cooperate with PalWallet in an investigation of violations and identification of the Customer

•            use the Account and other services of PalWallet in a way that causes losses, responsibility, or other negative legal consequences to PalWallet or other third persons;

•            provide services which are prohibited by the law or conflict with public order and good morals;

•            disclose passwords and other personalized safety features to third persons and allow other persons to use Services under the name of the Customer;

•            breach any law, statute, contract, or regulation (including anti-money laundering);

•            access the Services from a country, where Services are not provided by PalWallet;

•            use an anonymous account.

To comply with anti-money laundering and terrorist financing regulations or any other regulations and to prevent prohibited conduct, all transactions/payments and other related information may be verified by PalWallet. In such case, PalWallet may request from the Client, at its sole discretion, to provide certain documents and information, including without limitation identification documents, copy of the credit card or bank details, and/or any other proof required to review the transaction. In case the Client fails to provide appropriate documents or information, or in case of any doubts as to the authenticity of provided documents and information, PalWallet. app shall be entitled to a penalty fee in the amount of the respective transaction.

If Customer conducts or attempts to conduct any transaction in violation of the prohibitions contained in this Terms, The Company reserves the right to:

•            reverse the transaction

•            suspend transaction and/ or suspend Customer’s Account

•            report the transaction to the appropriate law enforcement agency

•            claim damages from Customer;

The Customer shall reimburse all direct damages, fines, and other monetary sanctions applied to PalWallet due to failure to observe or violation due to the fault of the Customer.



Our services cannot be used in countries from the list below:

 Abkhazia - AH, North Korea - DPRK,  Afghanistan - AF 🇦🇫
 Kosovo - XK 🇽🇰,   Angola - AN 🇦🇴  ,    Laos - LA 🇱🇦

 Antarctica - AQ 🇦🇶    ,Lebanon - LB 🇱🇧,   Bangladesh - BD 🇧🇩  

  Liberia - LI 🇱🇷 , Barbados - BRDO 🇧🇧 , Libya - LY 🇱🇾

Belarus - BY 🇧🇾  ,  Luhansk - 🇺🇦  Burkina Faso - BF 🇧🇫    Mali - ML 🇲🇱

 Burma - BU 🇲🇲   Morocco - MA 🇲🇦  Burundi - BI 🇧🇮   Mozambique - MZ 🇲🇿

Cambodia - KH 🇰🇭      Myanmar - MM 🇲🇲   Cameroon - CM 🇨🇲   Nepal - NP🇳🇵

 Cayman Islands - KY 🇰🇾   Nigeria - NG🇳🇬    Central African Republic - CF 🇨🇫   

 North Macedonia - MKD 🇲🇰   China - CN 🇨🇳     Northern Mariana Islands - MP 🇲🇵

  Congo-Brazzaville - CGB 🇨🇬   Palau - PW 🇵🇼   Congo-Kinshasa - CGK 🇨🇩    

  Palestine - PS 🇵🇸   Cote d'Ivoire (Ivory Coast) - CI 🇨🇮   Panama - PA 🇵🇦

 Crimea 🇷🇺     Philippines - PH 🇵🇭   Croatia - HR 🇭🇷  Russian Federation - RF 🇷🇺

 Cuba - CU 🇨🇺  Senegal - SN 🇸🇳     Donetsk - 🇺🇦       Sierra Leone - SL 🇸🇱

Eritrea - ER 🇪🇷    Somalia - SO 🇸🇴   Ethiopia - ET 🇪🇹    South Africa - ZA 🇿🇦

 Fiji - FJ 🇫🇯    South Ossetia - RSO  French Guiana - GF 🇬🇫    South Sudan - SS 🇸🇸

 French Polynesia - PF 🇵🇫   Syria - SY 🇸🇾   Gibraltar - GI 🇬🇮

Tanzania - TZ 🇹🇿    Guam - GU 🇬🇺    Transnistria - 🇲🇩

  Guatemala - GT🇬🇹   Trinidad & Tobago - TT 🇹🇹  Guinea - GN🇬🇳 

Tunisia - TN 🇹🇳  Guinea-Bissau - GW 🇬🇼  Turkey - TR 🇹🇷

 Haiti - HT 🇭🇹    Uganda - UG 🇺🇬  Iceland - IS 🇮🇸   USA - US 🇺🇸

 Iran - IR 🇮🇷   Vanuatu - VU 🇻🇺    Iraq - IQ 🇮🇶      Vietnam - VN 🇻🇳

 Jamaica - JM 🇯🇲   Virgin Islands (U.S) 🇻🇮   Japan - JP 🇯🇵     Yemen - YE 🇾🇪

Jordan - JO 🇯🇴   

In addition, please note that our payment gateway might not be able to process some bank cards based on your country/state and their policies towards cryptocurrency transactions.

The country list may change according to the AML country risks, FATF, and EU Commission recommendations.


Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.


Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.



We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.


Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.


To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.


Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.


“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.


Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.


Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.


Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.


United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Restriction on Usage by UK End Users

By accessing and using our crypto services (hereinafter referred to as "Services"), you acknowledge and agree to comply with the terms and conditions outlined herein. These terms are subject to change, and it is your responsibility to review them periodically.

(a) Pursuant to the financial promotion regime implemented in the United Kingdom on October 8, 2023, and any related regulations (collectively referred to as the "Regulations"), our Services are not intended for use by residents or entities located in the United Kingdom.

(b) If you are a resident of the United Kingdom or accessing our Services from within the United Kingdom, you are expressly prohibited from using, accessing, or engaging with our Services. By using our Services, you warrant that you are not a resident of the United Kingdom, and you agree to immediately cease using our Services if you become a resident or if you are otherwise subject to the Regulations.

(c) Users are responsible for ensuring their compliance with all applicable laws and regulations in their jurisdiction.

(d) We reserve the right to monitor user activity and take appropriate action, including the suspension or termination of accounts, for any violation of these terms or applicable laws

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.



Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.


Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.


Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.


By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.


Contact Us:

If you have any questions about these Terms and Conditions, You can contact us:
By email: [email protected]

Contact us

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Past performance is not indicative of future results. Any investment in blockchain assets involves the risk of loss of part or all of your investment. The value of the blockchain assets you exchange is subject to market and other investment risks.
Palwallet UAB
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