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Case Study

Case Study: Scaling Seamless Payments in iGaming with PalPayments

The online gaming and betting industry is growing rapidly with the global iGaming market expected
to surpass $160 billion by 2028. Yet for operators, scaling across borders isn’t just about great content
and user acquisition. It’s about building fast, compliant, and user-friendly financial infrastructure.

One of PalPayments’ iGaming clients, a leading licensed operator with more than 10 million users
worldwide, faced exactly this challenge. With high transaction volumes, diverse player demographics,
and a growing demand for crypto support, the company needed a single platform that could
replace its patchwork of banking and payment service providers (PSPs).

PalPayments delivered a unified API that combined fiat banking, virtual card issuing, crypto rails,
real-time FX, and compliance tooling transforming the operator’s global financial operations.

Objectives

Digital Wallets for Tenants

Issue IBANs, hold balances, and support FX across dozens of currencies.

Real-Time Payouts to Landlords and Property Managers

Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book. 

Automated Tenant Onboarding with Emirates ID & KYC

Mastercard-powered cards with spend controls, branding, and analytics.

Deposit Holding and Refund Automation

Fast, transparent, low-fee payments across the globe.

Multi-Currency and Cross-Border Compatibility

Built-in KYC, KYB, AML, sanctions screening, and fraud detection.

Sectors We Support

Gambling & Betting

Adult

E-commerce

Gaming

Tech startups

Crypto & NFT projects

Real Estate

Subscription Services

Travel & Hospitality

Donation platform

Neobanks

Online Services

NFT

Dapp

DeFi

DAO

Crypto & NFT projects

Sectors We Support

Gambling & Betting

Adult

E-commerce

Gaming

Tech startups

Crypto & NFT projects

Real Estate

Subscription Services

NFT

Donation platform

Neobanks

Dapp

Online Services

Crypto & NFT projects

Travel & Hospitality

DeFi

DAO

The Challenge: Payment Fragmentation Slowing Global Expansion

1. Fragmented Financial Infrastructure

The Client Relied On Four Different PSPs, Multiple Card Programs, And Local Bank Integrations In Each Region. Each Came With Its Own:

  • Onboarding Processes
  • Reconciliation Dashboards
  • Compliance Requirements
  • Settlement Timelines
  • This Fragmented Approach Led To Inefficiencies, Errors, And Missed Revenue Opportunities. The Finance Team Struggled To Reconcile Multi-Region Payouts And Deposits, While The Product Team Juggled Inconsistent User Experiences.

2. Friction in Player Deposits & Payouts

Players reported slow payout times (up to 72 hours), failed deposits due to region-specific card blocks, and frustration with withdrawal limits. In an industry where trust and speed are key to retention, this was a major problem.

3. Rising Demand for Crypto On-Ramps

In regions like LATAM and Southeast Asia, users increasingly preferred stablecoins or native crypto like BTC and ETH for deposits. But the operator had no integrated crypto solution forcing users to rely on third-party wallets and lose trust in the process.

4. KYC and AML Bottlenecks

Regulatory requirements varied across markets, and the operator’s onboarding process was manual.
Verifying user identities and monitoring transactions created compliance risk and delayed account
activation especially for high-value players and affiliates.

One API. Limitless Possibilities.

PalPayments was built for developers, product teams, and visionaries who don’t want to be slowed down by legacy infrastructure or compliance blockers.

Carousel

The Solution: PalPayments Unified Finance Infrastructure

Banking-as-a-Service (BaaS)

Real-time issuance of multi-currency IBANs for users in EUR, GBP, USD, MXN, THB, and more.

Crypto-as-a-Service

Custody, buy/sell/swap functionality with on-chain deposit/withdrawal support for BTC, ETH, USDT, and more.

Card Issuing

Branded virtual cards for instant withdrawals and user incentives, fully integrated with Mastercard rails.

FX Engine

Live currency exchange with transparent mid-market rates—no hidden fees or slippage.

Compliance Toolkit

Automated KYC, KYB, AML monitoring, and sanctions screening across jurisdictions.

Webhooks & Analytics

Real-time event triggers, player spend insights, and transaction analytics for personalized user experiences.

Implementation Timeline

PalPayments supported the operator’s transition with minimal downtime and full support.

1–2 weeks
Compliance & licensing checks, sandbox access
3–4 weeks
Crypto custody setup
5–6 weeks
Conversion setup
7th week
KYC/KYB flow embedded into merchant onboarding
8th week
KYC/KYB flow embedded into merchant onboarding
Webhooks & Analytics
Risk flagging and transaction screening go live

Results & Impact

The addition of crypto on-ramps drove significant new user activity in LATAM, Southeast Asia, and Eastern Europe. Players who previously couldn’t use cards or banks now had frictionless access to play.

Increase in First-Time Deposits
New crypto-ready and FX-enabled merchant tiers attracted fast-growing businesses in LATAM and Southeast Asia—markets previously out of reach.
Faster Payout Processing
The PSP applied a small spread on live FX conversions, creating a new revenue stream. Merchants gained transparency and trusted the rate engine more than outdated batch providers.
Virtual Cards
Issued
With KYB automation and risk-based triggers, average onboarding time dropped from 3–5 days to under 6 hours—even across different risk zones.
Reduction in Compliance Overhead
Integrated AML and wallet monitoring flagged 97 high- risk transactions within the first 90 days—none of which were escalated by regulators due to proactive reporting and controls.

Feature Highlight: Crypto Payouts as a Loyalty Driver

Before PalPayments, users in crypto-heavy regions had to jump through hoops to withdraw
funds to external wallets. Now, players could:

Why PalPayments?

PalPayments isn’t just a payment layer—it’s a financial operating system for iGaming companies that want to scale globally without drowning in vendor contracts, license complexity, or fragmented tooling.

Key Advantages for iGaming Clients:

Unified API for banking, cards, crypto, and compliance

Global reach with localized payout options

Fast onboarding and regulatory support

Enterprise-grade SLA and uptime

Modular, scalable architecture for startups and large operators

Conclusion

The iGaming industry is fiercely competitive. Players expect instant deposits, real-time payouts, and a trusted experience whether they’re betting €10 or €10,000. By partnering with PalPayments, this international iGaming operator eliminated the bottlenecks holding back global expansion. The result? Higher deposit conversion, faster payouts, better player retention, and fewer compliance headaches. With one API, PalPayments enabled this operator to go truly borderless.

Your journey starts here.

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